Dixons Carphone reveals data breach affecting 5.9 million customers

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After British retailer Dixons Carphone admitted a major data breach involving 5.9 million payment cards and 1.2m personal data records many customers will be anxious they could be affected - here's how to find out.

Dixons Carphone said it had immediately notified the relevant card companies so that they could protect customers.

Dixons Carphone says the hack began in July past year, so if you purchased anything or used their services since summer 2017, you may have been caught up. Paul German, CEO at Certes Networks, commented: "Despite the well-publicised Target data breach, it seems that other retailers are still not adopting appropriate cybersecurity strategies".

Dixons Carphone chief exec Alex Baldock apologised to customers for the inconvenience, adding (as is standard in post-breach statements) that the company takes security seriously.

In a press release, the retailer revealed 5.9 million card records were compromised.

Dixons Carphone informed Britain's data protection regulator the Information Commissioner's Office (ICO), as well as the Financial Conduct Authority (FCA) and the police.

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However the hackers were able to access the personal data records of 1.2 million customers, with details such as names, addresses and email addresses all leaked.

The company said in a statement: Our investigation is ongoing and now indicates that there was an attempt to compromise 5.9 million cards in one of the processing systems of Currys PC World and Dixons'. But around 105,000 of them were issued outside the European Union and do not have the same protections. "We have no evidence to date of any fraudulent use of the data as result of these incidents".

'We are determined to put this right and are taking steps to do so; we promptly launched an investigation, engaged leading cyber security experts, added extra security measures to our systems and will be communicating directly with those affected'.

"We are extremely disappointed for any upset this may cause".

Shares in Dixons Carphone dropped 4% in London.

"Anyone concerned about fraud or lost data should contact Action Fraud and we recommend that people are vigilant against any suspicious activity on their bank accounts".

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