Apple faces class action lawsuit over failing MacBook butterfly keyboards


Apple chose to design its keyboard in such a way that to replace it, one would also have to replace the upper panel and several attached components.

According to a recent report, it was revealed that Apple's use of the new butterfly mechanism on its 2016 MacBook Pro keyboards are failing at twice the rate compared to the previous design. As outlined by AppleInsider, the lawsuit was registered in the District Court of California which includes both the 12-inch MacBook and the MacBook Pro variants.

The suit not only wants Apple to publicly disclose the flaw in the keyboard, it seeks damages legal fees and replace the defective units.

Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units. "[Apple should] return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops". With Apple being hit with more than 60 class actions for reportedly slowing iPhone batteries purposely on older models to promote new iPhone sales, this second hit on their hardware credibility has got to sting and shake Apple fans that have paid a premium price to own Apple products. Many users were forced to take their laptop for a trip to the service center.

Problems with the keyboard have been reported in blog posts and on social media. Others had to foot the entire $700 bill if it was out of warranty.

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"This action is brought on behalf of individuals who purchased model year 2015 or later Apple MacBook laptops and model year 2016 or later MacBook Pro laptops (the "MacBook")". The data was based on repairs in Genius Bar locations.

The suit alleges repeatedly that Apple "promoted and sold laptops it knew were defective in that they contain a keyboard that is substantially certain to fail prematurely", and that selling these computers not only directly to its customers but also to third party retailers constitutes a violation of good faith.

After numerous complaints from consumers, Apple finally responded to the defects with an online guide for cleaning the keyboard with compressed air. When one or more of the keys on the keyboard fails, the MacBook can no longer serve its core function: typing.

As of May 12, over 19,000 people signed the petition.