Google Launches IT Support Training Program And Offers 10000 Scholarships


It's created to assist students with no previous IT education or training to get the relevant experience necessary to secure an entry-level job in just eight to 12 months. The course will cover topics like customer service and troubleshooting, automation, networking, operating systems, security, and system administration.

After a big fundraise and subsequent reorganization past year at Coursera - which saw a change of CEO, as well as the departure of its COO, CFO, CMO and CPO (along with some 40 others) - the online education startup is today launching a new IT course with Google to underscore its message that the ship is still sailing as it passes 30 million users and 2,500 courses. "No tech experience or college degree is necessary".

Citing results from job search site Burning Glass, Van Kleef Conley said there are now 150,000 open IT support jobs in the United States with an average starting salary of $52,000.

For some context, this is the typical price of a Coursera subscription, although in the case of this course, Google is subsidising it. Need-based scholarships, funded by grants, will also be offered through non-profits focused on underrepresented communities, and full financial assistance is also available to those who qualify, the blog explained.

"Google has long faced an issue that many other companies also contend with - we had open IT support roles, and not enough qualified candidates to fill them", according to an FAQs section on Coursera. In this, it's targeting both students looking for jobs, but also businesses as part of its Coursera for Business offering.

Once training is complete, certificate holders can opt in to share their information directly with employers such as Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and Google.

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Google has developed a first-of-its-kind IT Support Professional Certificate on Coursera that will help more Americans get the training they need to enter the tech field.

"Finding qualified IT personnel is a challenge many companies face".

Van Kleef Conley says that the certificate evolved out of an internal Google program to train and hire "non-traditional talent" for its own IT efforts.